The Certificate in Customer Success provides graduates with specialised skills and knowledge to develop their careers in roles that are focused on enhancing customer experience, satisfaction, loyalty, retention and overall customer experience with a product/service provider.

 

The graduate profile will include skills and knowledge in the areas of understanding customer buyer behaviour, identifying and solving customer hurdles and problems, strong listening and communication skills, data analytics looking at ROI, retention, decision making, understand and apply CRM systems to enhance the customer experience, and project manage the customer experience from onboarding to retention.