INTRODUCTION

Hospitality & Tourism offer exciting & challenging employment opportunities.

In this course, we look at strategies to ensure excellence in customer service standards along with how to develop hospitality training plans. Leadership management skills and mentoring tools form an important aspect of this course.

 

Building Relationships

This course explores communication strategies to facilitate staff relationships and enhance workplace culture.
It introduces helpful applications, tools to aid consultation, negotiation and reporting practices.

Hospitality Management Accounting

Understanding and interpreting financial performance and profitability is key to business success. This course consists of a number of hands-on workshops to explain and practice management accounting, interpretation of financial ratios, product pricing, yield and productivity analysis. The payroll module provides detailed knowledge of roster applications and payroll systems

Innovation in Management

Hospitality and tourism is faced-paced, dynamic and requires businesses to act quickly with clear communication strategies when implementing change. This course looks at contemporary issues around business innovation and entrepreneurship within the hospitality and tourism sector.

Through a series of case studies we consider strategies in response to changes.

Future Business Strategies

New product development and improvement processes are some of the strategies that enable a business to look forward to future developments and opportunities. In this course, we will look at hospitality & tourism marketing plans and product development.

 

CAREER OPPORTUNITIES

Graduates will be suitable for junior management roles across a range of hospitality & Tourism businesses including kitchens, restaurants, bars, cafes, accommodation, catering, hotels & event management.

 

WORK PLACEMENT

There will be work placement of 175 hours. You will be placed in some of Auckland’s premier restaurants and hotels.