HOSPITALITY LEADERSHIP & OPERATIONAL PERFORMANCE (MS)
Become a leader in hospitality and learn the science of customer service
Earn your master’s in Hospitality Leadership and Operational Performance and combine critical business theories and skills with innovative hospitality leadership practices.
You’ll learn the ins and outs of
- Hospitality management strategies
- Cutting-edge hospitality technologies
- Data analysis and financial metrics
- Customer relationship management
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Study hospitality leadership in the heart of Chicago
The Hospitality Leadership master’s program is located in downtown Chicago, near hundreds of the world’s top hotels and restaurants. You’ll have access to a world-class metropolitan environment, allowing you to supplement knowledge from the classroom with practical skills gained from learning and working in a vibrant hospitality scene.
Application Deadlines
| Enrollment Quarter | Domestic Student Deadline | International Student Deadline |
| Fall | August 15 | June 15 |
| Winter | December 1 | October 15 |
| Spring | March 1 | January 15 |
| Summer | June 1 | April 15 |
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Admission Requirements
Submit an online application, résumé, essay and official transcripts.
Required Courses
You’ll take nine required courses and three electives, totaling 48 credit hours.
91%
of Hospitality Leadership and Operational Performance graduates were employed, continuing their education or pursuing other goals within six months of graduation.
Gain access to connections in your field
Assistant Professor Mary Jo Dolasinski believes that the DePaul School of Hospitality Leadership’s relationship with Chicago-based hospitality companies provides students with opportunities to build relationships, knowledge, and experience in their field of interest. In her experience previous to teaching, Dolasinski has managed the talent process from recruitment through training, professional development, and focuses on employment engagement and retention through employment branding.
“After I attained my master’s in Hospitality Leadership, my company created a new position for me, and after four months, I was promoted to director of training and development. My degree gave me the tools needed to be successful in my new role.”
Kevin (MS ’16)
Director of Training and Development, Gibsons Restaurant Group
Alumni Network
Connect with DePaul’s expansive alumni network as well as fellow alumni of the Hospitality Leadership program. You’ll have opportunities to form long-term relationships with hospitality and tourism industry professionals at companies like Gibson’s Restaurant Group, Hilton Chicago and Marriott International.
Scholarships
Graduate school is an investment in your future. Kellstadt awarded more than $3 million to incoming students last year. Learn more about scholarship opportunities available to you.
Degree Requirements
Course Requirements
Students complete the MS in Hospitality Leadership and Operational Performance by taking the following 12 courses for a total of 48 credits:
| Course | Title | Quarter Hours |
|---|---|---|
| HSP 502 | MANAGING THE GUEST/EMPLOYEE EXPERIENCE | 4 |
| HSP 503 | ADVANCED HOSPITALITY LEADERSHIP AND PERFORMANCE | 4 |
| HSP 505 | SERVICE & INNOVATION TOURISM DEVELOPMENT | 4 |
| HSP 506 | HOSPITALITY STRATEGY & OPERATIONAL PERFORMANCE | 4 |
| HSP 561 | MANAGING REVENUE TO MAXIMIZE FINANCIAL PERFORMANCE | 4 |
| HSP 562 | HOSPITALITY DISRUPTORS, CURRENT TRENDS, AND THEIR IMPLICATIONS FOR LEADERS | 4 |
| HSP 563 | HOSPITALITY RESEARCH ANALYSIS & FINANCIAL METRICS | 4 |
| MGT 500 | LEADING EFFECTIVE AND ETHICAL ORGANIZATIONS | 4 |
| MKT 555 | MARKETING MANAGEMENT | 4 |
Elective Requirements (3 courses)
Choose any graduate course in economics, management and marketing and any 700 to 799 course in Hospitality Leadership and Operational Performance.??
?Degree Requirements
- Satisfactory completion of the college residency requirement.
- Satisfactory completion of the 12 required courses, or their substitutes as approved by the Director of the School of Hospitality Leadership.
- All courses for credit toward the degree must be completed within six calendar years after the candidate’s first term of enrollment in the Kellstadt Graduate School of Business. After a lapse of six years a course is expired. An expired course is not acceptable for the purpose of satisfaction of degree requirements and is not applicable to the degree.?
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Hospitality Leadership & Operational Performance (MS) Admission Requirements
- ? Submit your online application and the $60 application fee.
- Submit an essay explaining your interest in the program and your professional goals.
- Submit a resume that summarizes your work experience and educational background.
- Submit your official transcripts from all degree-granting institutions you have attended.
Please note that not submitting all transcripts where courses have been completed could impact course waivers.?
Letters of recommendation are optional for this program.
International student admission requirements: Click here.
Deadlines
Students may apply to enroll in any quarter. To ensure that you will be able to enroll in the quarter of your choice, we recommend that you apply by these dates:
| Enrollment Quarter | Domestic Student Deadline | International Student Deadline |
| Fall | August 15 | August 15 |
| Winter | December 1 | October 1 |
| Spring | March 1 | February 1 |
| Summer | June 1 | April 1 |
Learn more about Graduate Admission.
If you need assistance to complete your application and/or have questions, contact the Kellstadt office at (312) 362-8810 or kgsb@depaul.edu.
