Get hands-on experience and learn the basics to be an IT support superstar. Gain an in-depth understanding of PC essentials by rebuilding a computer, learning about hard drive recovery and network management. You will be ready for employment with the communication skills to manage and operate a helpdesk.

 

What you will learn

• Learn how to manage and operate a help desk
• Select, install and configure hardware
• Understand key networking components
• Recover data from hard drives and provide storage solutions
• Troubleshoot and resolve common systems issues
• Enhance web interface design
• Develop simple software applications
• Gain customer service and communication skills
• Create your own digital game

 

Study part-time

This programme includes part-time study options for people who want the flexibility of studying while they manage other commitments.

 

Courses

IT5115 – IT System Overview

IT5116 – Database Administration

IT5117 – Hardware Servicing

IT5118 – Professional Practice

IT5119 – IT Technical Support

IT5120 – Server Management

IT5121 – Fundamentals of Programming and Problem Solving

IT5122 – Implementing Networks

 

Career options

• Help Desk Analyst
• PC Repair Technician
• Network Administrator
• Computer Support Technician