Diploma in IT: Technical Support Course Outline

This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT-related study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team or independently with a broad level of supervision.

 

Diploma in IT: Technical Support Course Outline

This programme prepares you to work in a range of entry-level support roles in an organisation, which may include employment in roles such as computer technician, service desk or technical support, or provide a pathway to further IT-related study.

Graduates will have an awareness of the IT environment, appreciate the needs of users, and be able to provide IT technical support. They will also be able to operate within the applicable professional standards and practice, as part of a team or independently with a broad level of supervision.

 

Diploma in IT: Technical Support Programme Structure

The Level 5 NZ Diploma in Information Technology: Technical Support is a 120-credit programme, consisting of eight x 15 credit courses. A full-time student is expected to complete the programme in up to one year (36 weeks excluding study breaks).

 

Qualification Outcomes

• Apply the fundamentals of information systems concepts and practice, including business concepts, development life cycles, data modelling, and administration, to support and enhance organisational processes and systems
• Apply knowledge of established IT Service Management frameworks to meet organisational customer service requirements
• Apply knowledge and concepts of business analysis, user experience, and interface design, to create accessible interactive digital media
• Apply critical analysis and decision-making techniques to solve problems and provide relevant and timely IT outcomes
• Apply a broad operational knowledge of networking technologies, security, associated services, and troubleshooting techniques to meet organisational requirements
• Select, install, configure, maintain, and troubleshoot IT hardware, networking, systems, and application software in a secure manner to meet organisational customer service requirements
• Apply the fundamental principles of software development, including fundamental mathematical and logical concepts that underpin computational and systems thinking, to plan, create, test, and document simple working code
• Apply communication, collaboration, teamwork, documentation, and customer service skills to enhance effectiveness in an IT role
• Apply knowledge of database administration and query languages to meet organisational data storage and retrieval requirements, including database management system (DBMS) optimisation, cleansing, security, and backups
• Apply professional, legal, and ethical principles and practices in a socially responsible manner as an emerging IT professional