Programme Introduction
The aim of this programme is to:

Establish standards of professional practice for basic service that can provide customers with confidence in cafe and bar environments.
Provide competent employees for the food and beverage sector who are able to prepare and serve food beverages in a café or bar environment.
Provide graduates with the skills and knowledge (including literacy and numeracy) to confidently work in an entry level position in a café or bar environment.

 

Content and Subjects Covered:

• Identifying and preventing hazard
• Food Safety
• Host Responsibility
• Hospitality Security practices
• Deal with problems in hospitality establishment
• Communication with customers, colleagues and managers
• Cash Handling
• Customer Services
• Professional behavior
• Preparing and serving hot and cold beverages
• Basic café food preparation and service
• Health and Safety
• Understanding and using espresso equipment
• Prepare and serve alcoholic beverages