This qualification is ideal for people who work in private or public sector organisations that take a client-centred approach to case management. Cases may involve personal, social and legal situations in a range of contexts and complexities and will involve working with a diverse range of people and relevant resources to promote quality outcomes. Graduates will be armed with the skills and knowledge to practice ethically and professionally in a case management role in New Zealand’s diverse, multicultural environment. They will develop skills in managing and administering case files, prioritising and planning work to deliver services to clients, and maintaining personal safety and wellbeing.

 

Case managers across all industries share the common goal of supporting clients dealing with challenges to achieve quality outcomes. Thriving in this role requires strong communication and relationship building skills, the ability to evaluate complex situations and solve problems, and being able to develop and use strategies to manage the pressures of the role.

 

What are the benefits?

For the LEARNER

• Communication and interpersonal skills are developed to build effective relationships
• Management of personal wellbeing is improved
• Resilience building strategies and techniques are developed

 

For the EMPLOYER

• Stronger client relationships
• More effective stakeholder engagement and management of client expectations
• Improved management and prioritisation of caseloads