Email is used in business and personal communication with millions of messages sent on a daily basis. This online micro-credential will identify the key elements of email etiquette in maintaining open and professional channels of communication in all settings. It will also cover topics including how to construct an email message, adding attachments and hyperlinks, adding a signature block and guidelines on copying others to email correspondence.

This is a non-creditable micro-credential which is awarded a digital badge and Certificate of Completion which can be shared to your social networks and displayed in your professional portfolio.

Career Opportunities

Undertaking this micro-credential enables students to meet their Continuing Professional Development obligations and industry update requirements in their profession. Upon successful completion of the course, students will be awarded Continuing Professional Development (CPD) hours, a non-creditable micro-credential (Digital Badge) and a Certificate of Completion.

Course Structure

Micro-Credential

Duration:1 hour online self-paced learning.

Students can access the micro-credential for one year from enrolment.

Course Learning Outcomes

1. Understand the principles of professional communication when using email
2. Reflect on the social rules which apply in email correspondence, including CC BCC and signatures
3. Understand the key elements of email and the tools which can be applied to improve email etiquette.

Assessment

Online Quiz

Award

Digital Badge via Credly

Students can also download a Certificate of Completion, share to social media or add to a professional portfolio.