The Certificate in Communication Skills aims to introduce learners to the role of effective professional communication in business. This course provides insights into communication in business contexts informed by recent research, allowing learners to develop a range of professional communication skills. It also provides students with the opportunity to practice a range of professional communication skills including oral and written presentation, teamwork in diverse groups and negotiation.

 

Students of this course will develop general understanding, awareness and communicative effectiveness, as well as critical thinking and research skills. The programme will also help develop in students an understanding of current thinking on best professional practice in professional communication skills in business contexts. On successful completion of this course students should be able to:

• Establish and manage a basic research project, including the design and administration of primary data gathering and the collection and evaluation of research articles in an ethical context.
• Write an academic report using professional structures, layout and referencing schemes.
• Apply theories of communication and best practice in a variety of business interactions, both verbal and non-verbal. 
• Develop and deliver effective business presentations, individually and in groups, with appropriate use of visual and verbal supports.
• Develop and deliver a range of professional communication skills including assertiveness and negotiation, listening and reflecting, explaining and questioning in the business context.