BSMI offers this programme to students willing to maximize their academic knowledge and practical skills through the modules, which reflect, the challenges and opportunities faced by most businesses in today's customer service sector.

 

The course provides a professional grounding in key aspects of customer service management that can be used immediately within an operational context.

 

Students who are accepted onto this course will study four compulsory modules. The duration of the course is 4 weeks long and students are expected to do course work which consists of assignments and oral and video presentations to pass and obtain an accredited professional diploma in Customer Service.

 

Module Synopsis

• Organise and deliver customer service
• Understand the customer service environment
• Resolve customers' problems
• Principles of business