Why Study/Key Benefits

The Conflict Management Skills course is designed to help participants manage workplace disagreements constructively and improve communication in professional environments.

Key benefits include:

• Develops communication skills for working with colleagues, contractors, clients and management teams.

• Helps participants recognise how conflict develops and understand its impact on workplace relationships and productivity.

• Improves listening, questioning and feedback techniques.

• Builds confidence in handling difficult conversations and resolving disagreements.

• Encourages greater self-awareness of personal attitudes and working styles.

• Introduces ways to manage stress and anger during challenging interactions.

• Supports better teamwork, collaboration, trust and engagement across organisations.

Programme Structure and Subjects/Topics

The latest official brochure, updated 5 October 2026, identifies three main subject areas.

1. Communication Skills

• Attitude and self-awareness.

• Barriers to communication.

• Listening skills.

• Questioning techniques.

• Giving and receiving feedback.

• Personal work styles.

2. Conflict Management

• Understanding what conflict is.

• Conflict-management techniques.

• Conflict resolution skills.

• The drama triangle.

3. Conflict Resolution

• Stress management.

• Anger management.

• Practical exercises in managing conflict.

Disciplines/Specialisations

The course is relevant to several professional areas:

• Workplace communication.

• Conflict management and resolution.

• Leadership and supervision.

• Team management.

• Contractor and client relationship management.

• Human resource and people management.

• Organisational behaviour.

• Stress and anger management.

• Professional and interpersonal effectiveness.

Programme Highlights

• One-day professional development course.

• Presenter: Fiona Knight.

• Focus on practical communication and workplace conflict-management skills.

• Covers listening, questioning and feedback techniques.

• Introduces the drama triangle as a conflict-management concept.

• Includes exercises in managing conflict.

• Relevant to engineering, contracting, supervision and management environments.

• Designed to improve collaboration and trust among teams, clients and contractors.

• Minimum enrolment numbers apply before a course is confirmed.

 

Career Outcomes

The course is intended to improve professional effectiveness rather than provide a new occupational qualification.

It may be useful for people working in or progressing towards roles such as:

• Team leader.

• Site supervisor.

• Construction supervisor.

• Project coordinator.

• Project manager.

• Engineering team leader.

• Contract manager.

• Operations manager.

• Contractor relationship coordinator.

• Human resources or people-management roles.

Potential professional benefits include:

• Better communication with colleagues and clients.

• More effective handling of workplace disagreements.

• Improved team relationships and cooperation.

• Greater confidence when giving and receiving feedback.

• Improved ability to recognise and manage stressful interactions.

Latest Updates/Special Requirements

• The latest official brochure was updated on 5 October 2026.

• The brochure confirms the one-day duration, presenter and updated fee.

• The course page still displays September and October 2026 dates, all of which have passed.

• No future intake date is confirmed in the information reviewed.

• Minimum participant numbers apply before the course is confirmed.

• No compulsory academic qualification, prior course, English-language test or minimum work experience is published.

• No formal examination, assessment, certificate type or credit value is specified.

• Participants should confirm the next course date, venue, registration availability and any cancellation arrangements with NZIHT before making travel plans.

International Student Visa Requirements

The course lasts one day, which is well below New Zealand's three-month study threshold.

For an international participant travelling to New Zealand:

• An appropriate Visitor Visa allows study for up to three months in a 12-month period, subject to the visa conditions.

• Eligible visa-waiver visitors can also study for up to three months, but must obtain an NZeTA before travelling where required.

• A student visa is generally required when the intended study in New Zealand is for more than three months.

• Visitor status does not provide general permission to work in New Zealand.

• Visitors must meet the applicable entry requirements, which may include demonstrating sufficient funds, a genuine reason for travel and plans to leave New Zealand at the end of the authorised stay.

• The course registration itself does not grant a visa or guarantee entry into New Zealand.

For applicants travelling on an Indian passport:

• India is not included in New Zealand's visa-waiver country list. An Indian passport holder should generally apply for an appropriate Visitor Visa before travelling for this course.

• Check the current visa requirements and fees directly with Immigration New Zealand before making travel arrangements.

• If applying for a student visa for a different, longer programme, Immigration New Zealand strongly recommends applying around three months before intended travel, particularly for applicants from India.