Do you have your sigths set on hospitality management? This internationally recognised qualification is your perfect launchpad. New Zealand has a global reputation for outstanding hospitality and world class bars, restaurants, and cafes. There’s no better place to start your career. Start your management career in hospitality with this internationally recognised qualification

 

Overview

Lay the foundations for industry success with this practical one year programme. Build your skills in customer service, food and beverage supervision, commercial accommodation management, operations, resource management and more. Plus gain your Licence Controller Qualification (LCQ) and get real-life experience recruiting and training a customer service team.

 

Core modules

You will need to complete all of the following papers:

• Facility and resource management

• Team management

• Managing perishability and market fluctuations

• Creating positive customer service environment

• Staff leadership project: building a customer service team

• Operating procedures in the hospitality industry

• Advanced food and beverage service supervision

• Commercial accommodation and management