Programme Structure and Subjects/Topics

Crown’s current programme page groups the course into four broad areas:

• Travel operations, airline services and booking software: Learning how travel services are arranged and processed, including practical exposure to Amadeus and Virtual Travel Office (VTO) systems.

• Workplace practices and relevant legislation: Understanding professional responsibilities, workplace conduct and legal requirements relevant to travel services.

• Global tourism and geography: Developing destination knowledge and understanding the geography and products relevant to travellers.

• Sales and marketing skills: Building the skills needed to promote travel products, understand customer needs and support travel-related sales.

Disciplines/Specialisations

The course focuses on travel operations and customer-facing work in the travel and tourism industry. It does not list separate specialisations.

Key subject areas include:

• Travel agency operations and reservations.

• Airline services and travel terminology.

• Travel booking systems and technology.

• Tourism geography and destination knowledge.

• Customer service and sales.

• Travel marketing.

• Workplace practices and relevant legislation.

Programme Highlights

• NZQF Level 4 certificate carrying 60 credits.

• Twenty-week programme with 20 hours of study per week.

• Hybrid learning option with classroom and online components.

• Practical introduction to Amadeus and Virtual Travel Office (VTO).

• Travel sales, customer service, marketing and destination-knowledge training.

• Written assessments, presentations and practical role-plays.

• Industry visits, guest speakers and a two-night New Zealand destination trip.

• Introduction to flight-attending skills in an aircraft-cabin training area.

• Potential further study through Crown’s New Zealand Diploma in Tourism and Travel Level 5 or New Zealand Diploma in Hospitality Management Level 5.

Career Outcomes

Crown lists the following possible career pathways for graduates:

• Junior travel consultant.

• Reservations consultant.

• Airline representative.

• Tour guide.

• Event coordinator.

Latest Updates/Special Requirements

• Crown currently lists three 2027 intakes: February, March and July.

• The course page advertises a new hybrid learning option, combining campus and online study.

• Crown highlights practical experience with Amadeus and VTO, industry visits, guest speakers and a flight-attending introduction workshop.

• Crown’s Disney internship opportunity is limited-seat and should not be treated as guaranteed or automatically available to every student.

• The NZQA qualification record identifies the New Zealand Certificate in Travel (Level 4) as current, with 60 credits and qualification reference 2204. Its next review is listed for February 2027.

• Crown’s website lists its Auckland campuses at 80 Anzac Avenue and 7–9 Falcon Street, Parnell. Confirm which campus will host the course.

• For students planning to combine English-language study with vocational study at Crown and Worldwide School, Crown states that two separate visas are required; a pathway visa is not available for this combination.

International Student Visa Requirements

International students intending to study this programme in New Zealand will generally need a Fee Paying Student Visa, unless their circumstances qualify for another visa or exemption. Admission to Crown does not guarantee visa approval.

• Offer of place: Obtain an offer from an approved education provider for an eligible course. Confirm that the programme and the intended intake are eligible for international enrolment and Student Visa support.

• Tuition fees: Demonstrate that the required tuition fees have been paid or that the applicant has sufficient funds or an acceptable scholarship or funding arrangement.

• Living costs: For tertiary or other non-compulsory study, INZ currently requires NZ$20,000 for each year of study lasting one year or longer, or NZ$1,667 per month for study lasting less than one year. Accepted prepaid accommodation may reduce the remaining amount required.

• Outward travel: Provide evidence of a ticket out of New Zealand or sufficient additional funds to purchase one.

• Insurance: Declare that acceptable medical and travel insurance will be held for the required period.

• Health and character: Meet applicable health and character requirements. Medical examinations, chest X-rays or police certificates may be required depending on the applicant’s circumstances.

• Genuine study intentions: Demonstrate a genuine purpose for study and an intention to comply with visa conditions.

• Application timing: INZ recommends applying at least three months before intended travel.

• Visa cost: INZ currently lists the Fee Paying Student Visa at a cost from NZ$850, with 80% of applications processed within seven weeks. Fees and processing times may change.

• Work rights: The visa may permit work for up to 25 hours per week during study and full-time work during scheduled holidays, depending on the conditions granted. Students must follow the work conditions on their actual visa.