This ICT course will provide you with work-ready skills for a career in IT technical support and also provides cross-credit into UCOL’s Bachelor of Information Communications Technology (Applied) degree.

 

The NZ Diploma in IT Technical Support provides fundamental skills across a broad range of core ICT areas including: business information systems, computer hardware, networking and security, system support and troubleshooting, programming, web and database technologies, and systems analysis.

 

This programme has a practical, hands-on focus which enables students to demonstrate their IT and technical support skills and develop frontline support expertise in one of the world’s largest and fastest growing industries.

 

This programme consist of 120 credits. The courses includes;

Technical Support Fundamentals
Deliver organisational technical support based on best practice in IT service management.

• ITIL, user needs analysis, user training, technical writing

Computer Fundamentals
Develop an understanding of fundamentals of computer hardware, operating systems, and troubleshooting techniques.

• Ubuntu (Linux), numbering systems, PC building and configuration

Network Fundamentals
Understand the fundamentals of computer networks as they currently exist in industry and to enable students to describe, test, and troubleshoot local area networks

• TCP/IP, networking protocols, network topologies, network devices, WireShark

Information Systems Fundamentals
Develop expertise on business information systems fundamentals and essential components of the ICT profession

• Cloud computing, collaboration technologies, business systems, IT history

Systems Analysis Fundamentals
Gain fundamental knowledge relating to the principles of systems analysis and systems requirement elicitation techniques

• Visual Paradigm, Requirements management, Use case modelling, Process modelling, Data modelling

Web Fundamentals
Develop foundational expertise on the fundamentals of web development and to enable the production of quality websites

• HTML5, CSS3, JavaScript, JavaScript Libraries and Frameworks (JQuery, BootStrap, Angular)

Programming Fundamentals
Gain fundamental programming knowledge and application of programming techniques to develop quality software

• Visual C#, .NET Framework, Visual Studio, Testing, Debugging, SDLC

Data Fundamentals
Build a broad operational knowledge of database design and administration

• Microsoft Access, Microsoft SQL Server, SQL Queries, data administration