Certificate in Business (First Line Management) (Level 4)
To gain the technical skills and knowledge directly relevant to leading teams to achieve workplace objectives.
To provide the people and affective skills and knowledge for managing relationships within a workplace environment.
To produce dedicated, professional practitioners who hold a qualification which is well regarded by employers.
Technical Knowledge and Skills
- Manage work flows in an operational context to achieve team objectives
- Assess against agreed criteria and respond appropriately to achieve operational objectives
People Skills
- Motivate and involve a team to achieve the team’s objectives and contribute to the entity’s objectives
- Communicate to develop relationships with team members and stakeholders
- Manage relationships within a team to sustain a productive workplace environment
- Promote an inclusive environment to value diversity for positive performance for the entity
Affective Skills
- Demonstrate professional and ethical behaviour, in a socially and culturally appropriate manner in leading a team
Business Environment
- Adapt leadership styles for effectiveness in different environments
- Comply with internal policies, legislation and other external requirements for the entity