The Diploma in Hotel Management equips students with the knowledge and practical skills required to succeed in the global hospitality industry. The programme combines hotel operations, customer service, hospitality management, and business fundamentals with industry-based learning.

Key Reasons to Choose This Programme

• Industry-focused curriculum covering all major hotel operations.
• Practical training in front office, housekeeping, food and beverage, and hospitality services.
• Strong emphasis on customer service excellence and guest experience.
• Development of communication, leadership, teamwork, and problem-solving skills.
• Industry exposure through internship and practical learning.
• Preparation for careers in hotels, resorts, restaurants, cruise lines, and tourism businesses.
• Clear progression pathway to bachelor's degree programmes in hospitality, tourism, and business.

Programme Structure / Subjects

The Diploma in Hotel Management provides a balance of hospitality theory and practical operational skills.

Core Areas of Study

• Introduction to Hospitality Industry
• Hotel Operations Management
• Front Office Operations
• Housekeeping Operations
• Food & Beverage Management
• Food Service Operations
• Hospitality Customer Service
• Hospitality Marketing
• Hospitality Accounting
• Human Resource Management
• Business Communication
• Business Management
• Tourism Principles
• Hospitality Law
• Event Fundamentals
• Entrepreneurship
• Professional Development
• Industrial Training / Internship

Disciplines Covered

The programme develops knowledge and skills in:

• Hotel Management
• Hospitality Operations
• Front Office Management
• Housekeeping Management
• Food & Beverage Operations
• Customer Experience Management
• Hospitality Marketing
• Tourism
• Hospitality Business Management
• Event Operations
• Hospitality Communication
• Leadership
• Team Management
• Service Quality Management 

Programme Highlights

• Ranked among the Top 2% of Universities Worldwide.
• Practical hospitality curriculum aligned with industry needs.
• Focus on excellent guest service and customer experience.
• Training across all major hotel operational departments.
• Industry internship providing real workplace exposure.
• Development of communication, leadership, and teamwork skills.
• Progression pathway to bachelor's degree programmes.
• International campus with students from over 130 countries.
• Strong links with hospitality and tourism employers. 

Career Outcomes

Graduates are prepared for entry-level careers such as:

• Front Office Executive
• Guest Relations Officer
• Hotel Operations Executive
• Housekeeping Supervisor
• Food & Beverage Supervisor
• Restaurant Supervisor
• Reservations Officer
• Hospitality Coordinator
• Hotel Sales & Marketing Assistant
• Customer Service Executive
• Resort Operations Executive
• Cruise Line Operations Assistant

Visa Requirements (International Students)

International students must obtain a Malaysian Student Pass (Student Visa) before commencing studies.

Typical requirements include:

• Valid passport
• Official APU Offer Letter
• Acceptance of admission
• Academic transcripts and certificates
• English language proficiency documents (if applicable)
• Passport-sized photographs
• Medical examination and Education Malaysia Global Services (EMGS) health screening
• Proof of sufficient financial support
• Student Pass application processed through APU's International Student Office

Latest Updates (2026)

• The Diploma in Hotel Management continues to be offered as a 2-year full-time programme at APU's Kuala Lumpur campus.
• The latest published intakes are 28 September 2026 and 20 November 2026.
• The curriculum focuses on hotel operations, guest service excellence, teamwork, hospitality professionalism, and practical problem-solving, preparing graduates for the global hospitality industry.
• The 2026 International Tuition Fee is RM 54,200, with flexible semester payment options available for eligible students.