The New Zealand Certificate in Business (Administration and Technology) (Level 3) is an ideal entry-level qualification for students seeking careers in office administration, customer service, and business support. The programme develops practical administrative, communication, and digital technology skills used in modern workplaces and provides a pathway to higher-level business qualifications.

Key Reasons to Choose This Programme

• Nationally recognised NZQA Level 3 qualification.
• Gain practical business administration and office technology skills.
• Develop confidence using modern business software and digital technologies.
• Learn professional customer service and workplace communication.
• Build teamwork, organisational, and problem-solving abilities.
• Practical curriculum aligned with current employer expectations.
• Flexible pathway to Level 4 Business qualifications.
• Recognition of Prior Learning (RPL) available for eligible students.
• Learn from experienced business lecturers in a supportive environment.
• Excellent preparation for entry-level administrative careers.

Programme Structure

Students complete four compulsory courses (60 credits).

BSNS3201 – Customer Services (15 Credits)

Students learn to:

• Provide administrative and general office services.
• Deliver excellent customer service.
• Work effectively within teams.
• Apply ethical and professional workplace behaviour.

BSNS3202 – Business Technologies (15 Credits)

Topics include:

• Business software applications.
• Producing workplace documents.
• Digital communication.
• Office technology skills.

BSNS3203 – Financial Information (15 Credits)

Students develop skills in:

• Processing business data.
• Performing financial calculations.
• Producing business information using technology.

BSNS3204 – Workplace Practice (15 Credits)

Students learn to:

• Apply business technologies in office administration.
• Support workplace operations.
• Work collaboratively in teams.
• Develop interpersonal and communication skills.

Subjects / Topics Covered

Students gain practical knowledge in:

• Business administration
• Customer service
• Office procedures
• Business communication
• Business technologies
• Microsoft Office applications
• Digital workplace skills
• Financial calculations
• Data processing
• Business document production
• Teamwork
• Professional ethics
• Workplace communication
• Office administration systems
• Time management
• Organisational skills

Disciplines / Specialisations Offered

This programme focuses on:

• Business Administration
• Office Administration
• Business Technology
• Customer Service
• Office Communication
• Workplace Administration

Programme Highlights

• NZQA Level 3 qualification
• 60-credit nationally recognised certificate
• 16-week full-time programme
• Four intakes annually
• Open-entry programme
• Practical office administration training
• Strong emphasis on business technology
• Customer service and workplace communication skills
• Recognition of Prior Learning (RPL) available
• Pathway to Level 4 Business qualifications
• Supportive learning environment
• Industry-relevant curriculum

Career Outcomes

Graduates may pursue entry-level positions such as:

• Office Administrator
• Administrative Assistant
• Receptionist
• Customer Service Representative
• Office Support Officer
• Data Entry Administrator
• Administration Clerk
• Records Administrator
• Business Support Assistant
• General Office Assistant

Latest Updates / Special Requirements

• International students must study on campus and are not eligible for online study.
• Students may be required to complete literacy and numeracy assessments during the programme.
• Programme fees quoted are indicative for 2026 and exclude the Compulsory Student Services Fee (CSSF).
• Programme delivery is subject to minimum enrolment numbers and academic approval.
• Individual courses may be available separately as Certificates of Proficiency (COP).

Visa Requirements

International students enrolling in this programme generally require a New Zealand Fee Paying Student Visa.

Applicants are typically required to provide:

• An Offer of Place from MIT.
• Proof of tuition fee payment or approved payment arrangements.
• Evidence of sufficient funds for tuition fees and living expenses.
• A valid passport.
• Proof of English language proficiency.
• Medical examination and chest X-ray (if required).
• Police clearance certificate (where applicable).
• Approved health and travel insurance.
• Compliance with all Immigration New Zealand student visa requirements.